Front Desk Agent

Overview: We are seeking a friendly and customer-oriented individual to join our team as a Front Desk Agent. As a Front Desk Agent, you will be the first point of contact for our guests and play a crucial role in providing exceptional customer service. This position is ideal for someone with experience in the hospitality industry and a passion for creating memorable guest experiences. Duties: - Greet guests and provide a warm welcome upon arrival - Check-in and check-out guests efficiently and accurately - Answer phone calls and respond to guest inquiries - Assist guests with reservations, room changes, and other requests - Handle guest complaints or concerns in a professional and timely manner - Provide information about hotel amenities, local attractions, and dining options - Process payments and maintain accurate records - Collaborate with other hotel departments to ensure guest satisfaction - Perform night audit duties as needed Experience: - Previous experience in a similar role, preferably in a resort or hotel setting - Strong guest relations skills with the ability to provide exceptional customer service - Knowledge of phone systems and hospitality software (e.g., property management systems) - Bilingual/multilingual skills are highly desirable - Familiarity with hotel operations and front desk procedures - Excellent communication skills, both verbal and written - Ability to handle multiple tasks simultaneously while maintaining attention to detail At our company, we value our employees and offer competitive compensation along with the following benefits: - Health insurance options - Retirement savings plan - Paid time off - Professional development opportunities If you are a motivated individual with a passion for hospitality and enjoy creating positive guest experiences, we encourage you to apply for the position of Front Desk Agent. Join our team today!